syukur44 Privacy Policy — How We Handle Your Account Data
This page sets out how syukur44 collects, uses and protects the information tied to your account, your transactions and your activity on this platform. We write this in plain language so you know exactly what we hold, why we hold it and what you can do about it — no vague promises, just a clear account of our practice.
Account data clarity
Touch 'n Go eWallet & DuitNow transaction context
Your rights, plainly stated
Contact path for data queries
POLICY POSTURE
What We Collect and Why We Collect It
When you create an account with us, we collect the details you enter during registration — your name, contact address, login credentials and the payment method you connect. If you use Touch 'n Go eWallet, DuitNow or FPX to fund your account wallet, we record the transaction reference, the amount and the timestamp. We do not store your full banking credentials or e-wallet PIN; those stay with the payment provider. We also collect device and session data — the type of device, browser version and pages visited — so we can resolve account issues and improve the experience you get when you log in. Cookies are used to keep your session active and to remember your lobby preferences; you can adjust cookie permissions through your browser settings, though some account functions rely on session cookies to work. Where you contact our support channel, we keep a record of that exchange to track open queries and follow them through to resolution. All data we hold is used only for the purposes described in this policy. We do not sell your personal data to third parties. Availability of this service depends on local law and is accessible only where local law permits.
Touch 'n Go eWallet
Transaction references tied to Touch 'n Go eWallet deposits are logged in your account history. We hold the reference and amount only — your e-wallet credentials remain with the provider.
DuitNow Transfer
DuitNow transfers appear in your account wallet record with a timestamp and reference ID. We use this to reconcile your balance and respond to any payment queries you raise.
FPX Online Banking
FPX sessions generate a transaction token passed to your account. We store the token and outcome; we do not access or retain your online banking login details at any point.
Boost
Boost payment confirmations are matched to your account wallet automatically. Only the confirmation reference and credited amount are stored — not your Boost account credentials.
POLICY COVERAGE MAP
Where This Policy Applies and What It Does Not Cover
Our policy covers data we collect and process directly through the syukur44 platform — account creation, wallet activity, session data and support exchanges. It does not extend to the practices of external payment providers, third-party game studios or any website you reach by following a link away from this domain. Each of those parties operates under its own data terms.
Account Access
Login events, password resets and two-step verification steps are all within scope. We log when your account is accessed and from which device type, so anomalous access can be identified and flagged for your review.
Wallet Transactions
Deposits and withdrawals processed through our platform — including Bank Transfer, Boost and Touch 'n Go eWallet — fall inside this policy. The payment provider's own data terms apply to what happens on their side of the transaction.
Site Content & Game Sessions
Your session activity inside the lobby — which game categories you open, how long a session runs — is collected in aggregate form. Individual game-session mechanics served by studios such as PG Soft or Spadegaming are governed by their own platform terms.
Third-Party Services
Links to external sites, third-party authentication tools and any service outside the syukur44 domain are outside the scope of this policy. We recommend you read the privacy terms of any third-party service you connect to.
YOUR PRACTICAL RIGHTS
Actions You Can Take Over Your Own Data
You have practical choices over the data we hold about you. The most direct route is your account dashboard — after login, the profile section shows the personal details currently on file, and you can edit your contact information or update your registered payment method from there. If you want a record of what data we hold beyond what the dashboard displays, you can send a written request to our support channel and we will compile a summary. We do not charge for a first data access request. Where the data we hold is inaccurate — a misspelled name, an outdated contact number — raise it through the support contact path and we will correct it once identity is confirmed. If you want to close your account and have your personal data removed, that request also goes through support; we will confirm the steps and timeline for deletion in our response. Note that some transaction records may be retained for a period required by applicable financial or legal obligations even after an account is closed.
Review Your Records
Log in and open the profile section of your account dashboard. Current personal details and registered payment methods are listed there for your review at any time.
Correct Account Details
Contact our support team with the corrected information and proof of identity. We update the record once the correction is confirmed — usually within the same support exchange.
Request a Data Summary
If you need a broader summary of what we hold, submit a written request through our support channel. We compile the summary and respond without charge for a first request.
Request Account Deletion
Reach support to initiate account closure and data removal. We outline the specific steps and any retention obligations that apply — such as financial record requirements — before proceeding.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
For any question about this privacy policy — what data we hold, how to correct it or how to request deletion — the routes below connect you to the right team. We respond to privacy queries through the same support channels as account help, so you do not need a separate contact path.
Live Chat Support
Open the chat widget in your account after login. State that your query is about personal data or this privacy policy so the team can route it to the right handler without delay.
Email Query
Send your privacy request or data correction query to our support email address shown in the account help section. Include your registered account name and a brief description of your request.
Account Dashboard Path
For straightforward corrections — contact number, display name — log in and navigate to your profile settings. Changes saved there take effect on your account immediately.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies and Retention — What We Do
We approach data handling as an operational responsibility, not an afterthought. Account credentials are stored using standard encryption practices. Session cookies are used only to maintain your login state and lobby preferences — they are not used to build advertising profiles or share data with ad networks. For payment data, we work with the rails your account supports — including Boost, Bank Transfer and Touch 'n Go eWallet — and each provider's own security layer covers data on their side of the transaction. We review retention periods when account closure is requested, and we remove personal data that no longer serves a purpose under this policy or a legal obligation.
Data Encryption
Account passwords and sensitive profile fields are stored in encrypted form. We do not display raw credentials in any support exchange or account dashboard view, and staff cannot retrieve your password — only reset the path to a new one.
Cookie Use
We use session cookies to keep you logged in and remember your lobby view. No advertising cookies are set by us. You can clear or limit cookies through your browser, though session cookies are required for the account to function correctly.
Retention Policy
We keep your data while your account is active and for a period afterward where financial or legal obligations apply. Once those obligations are met and you have requested deletion, we remove the personal data from our active records.
Requesting Changes
Any change to how we process your data — including opting out of non-essential data collection — can be requested through our support channel. We confirm the outcome of each request in writing before closing the query.
POLICY FAQ
Common Questions About This Privacy Policy
These are the questions we see most often about how we handle account data, cookies and your rights under this policy. If your question is not here, our support team is the direct route.
Does syukur44 sell my personal data to third parties?
No. We do not sell your personal data to any third party. Data we collect is used only to operate your account, process transactions through connected payment rails such as DuitNow or Boost, and respond to support queries you raise with us.
What data is stored when I deposit using Touch 'n Go eWallet?
We store the transaction reference, the credited amount and the timestamp. Your Touch 'n Go eWallet credentials — PIN, login — are never passed to or stored by us. Those details remain with the e-wallet provider throughout the transaction.
Can I see all the data syukur44 holds about me?
Yes. Your account dashboard shows the personal details and payment methods currently on file. For a broader data summary beyond what the dashboard displays, submit a written request through our support channel and we will compile and return it to you.
How do I correct wrong information on my account?
Contact support with the correct details and a confirmation of your identity. We update the record once the correction is verified. For straightforward fields like your contact number or display name, the profile section in your account dashboard lets you edit directly after login.
What happens to my data if I close my account?
We remove personal data that no longer serves a purpose once your account is closed. Some transaction records may be kept for a period where financial or legal obligations require it. Our support team confirms the specific steps and any retention that applies when you submit a closure request.
How does syukur44 handle cookies and can I turn them off?
We use session cookies to keep your account logged in and hold your lobby preferences. We do not use advertising or tracking cookies. You can disable non-essential cookies through your browser settings; note that session cookies are required for the account area to work correctly.
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